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  • General Plumbing & Rooter

    Once again they did a great job!!

    Once again they did a great job!! I am extremely impressed with their customer service! I called on a Sunday, and to my surprise I was answered by a real person, who took my information and got me through to the technician within minutes. The technician(Luis) was very helpful, very knowledgeable, and polite. He was able to get to the rental property within 2 hours. Tenants were happy - Thank you!
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  • General Plumbing & Rooter

    Even the inspector praised their work

    We just hired them to replace our water heater. They are very honest, professional, even the inspector praised their work. We definitely will use their services again and recommend to our friends.
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  • General Plumbing & Rooter

    They just did what I wanted them to do. Great Job!

    They came out back in October of 2010 to repair a leaking shower head that was under my home warranty policy. It was nice to see that they came right away and managed to already have the part so that it could done quickly.It was refreshing to know that I didn't have to waste a lot time waiting on the service call. They did not push me to buy any thing extra. They just did what I wanted them to do. Great Job!:)
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  • General Plumbing & Rooter

    From now on, General will be the first company I will call

    We just moved in my house 6 months ago. The water heater went out last week when a storm knocked out power to the house. Monday, I called the warranty company that came from the purchase of the house. They sent their own guys out to have a look. They said that it was such a complicated problem that they rather cut a cash in lieu of their guys fixing it. The next day, I went straight to the yellowpages and set up appointments with plumbers. I wanted to upgrade to a tankless and many of the technicians were not familiar with tankless let alone wanted to tackle the problem of removing the old water heater. Only one company said he could do the job but that would be the following Monday making a week without hot water. I went to General Plumbing and made an appointment that day. Hugo came out and said he could order the parts for the tankless and have hot water before the end of the day. It was so nice to have a hot shower after being without one for a few days. He was extremely knowledgable and friendly. He worked into the late evening keeping his promise of having hot water that day. He even called the next day to make sure the unit was running properly and neatly remove the old tank. From now on, General will be the first company I will call for my plumbing needs.
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  • General Plumbing & Rooter

    Thank you for the great work!

    The sewage was overflowing and erupted in the backyard. Our sewage system was clay-based, so we needed to replace it all. We called around, but the estimates were more than we could afford. We then finally came across General, and they provided us with a very pleasing estimate. They began work on a rainy day and finished everything in only two days. The employees were friendly and hardworking. The estimate was dead on. It's hard to ask for more. Thank you for the great work!
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  • General Plumbing & Rooter

    Good work, reliable, friendly service.

    Good work, reliable, friendly service. I've had General Plumbing come out to our old house and they do quality work for a reasonable price. They are easy to work with and come out same day to do the work or provide a free estimate. Ask for Hugo A. he's the best!
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  • General Plumbing & Rooter

    I am very happy with the service!

    I got the General Plumbing service through our Home Warranty Company (2-10). I had a bad experience with an Air and Heating Company that came to our house through our home warranty so I was little worried about General plumbing as well. I called General Plumbing to inquire about our claim and the lady who answered the phone was very friendly and professional. When I called they did not have my claim from Warranty Company. Later the same lady called me and said that they got our claim and someone will be at our house within few hours. Then I got a call from a Technician (Carlos) and he said that he will be there in about 20 minutes. He showed up on time. He was very professional and knowledgeable about plumbing. He immediately diagnosed the issue and explained it to me. Then he fixed the issue within a very short amount of time. I am very happy with the service provided my General Plumbing at my house.
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  • General Plumbing & Rooter

    My only regret is I didn't call the sooner.

    Recently bought my home in Lafayette and have had several local plumbers come to the house for the same issue. I had been quoted various prices and problems and was upset with the whole process. On Nov 24th I called General Plumbing . They had a technician at my home in less than an hour. I explained I wanted a detailed diagnostic and evaluation. They brought a colored camera to my home and created a disc so if I didn't have them fix any problems they might find I had the data I needed to provide others or myself. They also had me watch them when they did the camera to show me all the different areas of problems. This was the most thorough diagnosis I have ever seen. I have had 3 companies come take roots out of my pipes and I could clearly see that they were all still there! How could this be?! Hugo and David were the best in explaining how they clean the pipes and also told me of alternative things you can do to eliminate permanently tree roots from getting in the sewer pipe. I felt so confident with their recommendations and observations I finally had someone correct my problems once and for all. I have finally set up my plumbing relationship and will be calling them for my maintenance needs. Living in a very tree populated area there is always need to review the pipes yearly. I have already recommended them to all my friends and co-workers and will continue to do so. My only regret is I didn't call the sooner.
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  • General Plumbing & Rooter

    What a relief to deal with a plumber who does the job well and honestly.

    Okay, we were a bit put off by the tattoos and youth of the plumber who showed up, sent by our home warranty service. But, shame on me; the stereotypes were all wrong. The young man was quite professional, refreshingly straightforward, and he quickly identified and fixed the problem. He wasn't the first plumber we'd had for this. Earlier another plumber -- also sent by the home warranty people -- told us we had to pull out the faucet and tile work to fix a leak. But the General plumber explained how to identify "serious" leaks from those which can be fixed by replacing a washer, which is what he did. We know nothing about plumbing---although we're learning fast---which makes us targets for "rip off" people and vulnerable to convincing con artists. What a relief to deal with a plumber who does the job well and honestly. We'll call General again when we need a plumber because we trust they won't steer us wrong.
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  • General Plumbing & Rooter

    Ray and company are awesome!

    Ray and company are awesome! In November 2010, I hired Ray's company to replace my sewer lateral line. This job involved digging a trench about 50 feet long out to the main sewer line in the street, and laying new start of the art piping. To start, Ray came out, free of charge and gave me a very comprehensive video analysis of my pipes to determine the root cause of my problem, roots. From that point on, I was sold. He is honest, extremely knowledgeable and will not sell a product that he cannot deliver. He also went out of his way to obtain all the necessary permits that I needed from the City of Oakland. Ray's company did the job promptly (3 days) and essentially left no trace to my manicured yard. He is experienced at trenchless repair but my issue required excavation and a whole new sewer line. Bottomline, Ray knows his craft and his price is right, he came in significantly below all other bids that I obtained. At first, I thought it was too good to be true or that maybe I compromised on experience and quality of services but I was wrong. Hire this guy. Good work Ray.
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  • General Plumbing & Rooter

    I highly recommend this company!

    I had to replace my sewer lateral for my house so I called many place to get an estimate. I'm very happy to have found Ray and General Plumbing & Rooter. Ray was very professional and easy to work with and very quick. He price is great and very competitive. He completed the job in 2 business days and left the backyard in good condition. I highly recommend this company!
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  • General Plumbing & Rooter

    Wow. What a great experience!

    Wow. What a great experience. Our sink had been leaking for years and had a bowl under it to catch the little drips...until a couple of nights ago when the bowl must have moved and suddenly the cabinet and kitchen floor were flooded. My husband was going to go to Home Depot, get PVC pipe, PVC saw, and fix it himself. But I turned to Yelp and told him that it would be cheaper (and, ahem, faster) to go with the highly rated General Plumbing . After debating the cost and time it would take my husband to try and fix it v. a plumber, we agreed that we'd decide on which way to go in the morning, depending on if the plumber had contacted us and when he could get us in. Email sent at 12:02 am. Fast forward 12 hours later (noon) and our kitchen sink is fixed. That is amazing service. Seriously. He was knowledgeable, had everything he needed to fix the sink right on his truck and very reasonably priced. And he accepted a check! Pay no attention to any negative reviews , they clearly fall in the category of "nothing would please this person" and should be dismissed.
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  • General Plumbing & Rooter

    We loved him so much we hired him back!

    The plumbing backed up on a Friday night - after 7pm of course. We called a few "Roto Router" types and the estimates started at $250! I then called General Plumbing and a Friendly, nice, professional Tech. showed up at my house by 8:20 and only charged me $150! He cleared the drain, explained everything that was going on, and ran a camera through the drain for free so we could see the root blockage. We loved him so much we hired him back to do a full hydrojet job on the drain line. He charged about 1/2 of what others told us it would cost and guarantied it for a year. He's a no b.s. guy who is very honest and trustworthy. He doesn't gouge your wallet or try to sell you on things you don't need.
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  • General Plumbing & Rooter

    They did great work

    They did great work when my landlord went MIA. The plumber identified the two issues in about 5 minutes (landlord = oh, a year and never did fix it right since he focused on the wrong thing) and fixed them as best he could while keeping it toward the lower-end of the price range. He did however tell me what else we could do to limit future issues/damage. the dispatcher was very clear in what the rate would be and I got a call about 30 minutes before the plumber arrived and he came exactly when the office said
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Why Choose General Plumbing & Rooter?

  • We use state-of-the-art equipment

  • We offer fast, 24/7 emergency services

  • We’ve served Alameda County for over a decade

  • We are often referred by realtors & other home professionals

  • We have an A+ with the BBB

  • We charge after work is completed to your satisfaction

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